Résumé

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• Director of IT - The Moro Group Builders Inc.
• Systems Analyst - The Moro Group Builders Inc.
• Web Developer / IT Consultant - Freelance
• IT Manager - Evanov Communications Inc.
• Quality Assurance Manager - OMT Technologies Inc.
• Support and Training Specialist - OMT Technologies Inc.

• Programming
• Software
• Hardware
• Integration
• Other

Experience

Director of IT
The Moro Group Builders Inc. - Toronto, ON
Oct. 2020 - Mar. 2023

• Identifying, designing and planning of I.T. related projects and initiatives
• Identifying opportunities and recommend solutions that enhance and improve business processes, workflow and security
• Manage and implement customization of business software to meet business requirements

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Systems Analyst
The Moro Group Builders Inc. - Toronto, ON
Nov. 2016 - Oct. 2020

• Identifying, designing and planning of I.T. related projects and initiatives
• Identifying opportunities and recommend solutions that enhance and improve business processes, workflow and security
• Manage and implement customization of business software to meet business requirements

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Web Developer / IT Consultant
Freelance
Jan. 2012 - Nov. 2016

• Web development using programming languages including PHP, HTML, XML, CSS, JSON and Javascript using object-oriented programming (OOP) techniques where applicable, and frameworks such as Twitter Bootstrap, CodeIgniter and jQuery/jQuery Mobile
• Understanding of responsive UI/UX web design and experience with developing websites that are mobile friendly
• Use of development environments, code and build tools such as Atlassian Bitbucket, JetBrains PhpStorm, JetBrains WebStorm, Atom, Git, GitLab, Composer, Node.js and Gulp
• Use of time, documentation and issue tracking tools such as Atlassian JIRA and Atlassian Confluence
• Use of creativity and desktop publishing tools such as Adobe Photoshop and Adobe Illustrator
• Use of blogging platforms and content management systems (CMS) such as WordPress and Joomla
• Use of shell scripting (Bash, batch files, Lua)
• Integration of social media platform APIs including Facebook, Twitter, Google+, Disqus, Instagram, YouTube and Pinterest
• Integration of eCommerce tools and payment gateways such as PayPal Express Checkout
• Experience with domain name registration, domain record management, and master/slave name server setup and configuration
• Experience with website software performance optimization including:
  • Apache and Nginx web server software performance tuning to maximize hardware utilization, saving on hardware and bandwidth costs
  • MySQL database server optimization for high database loads using indexing and caching
  • PHP opcode caching to increase performance and throughput of server-side code
• Management of virtual private servers from vendors such as Linode, DigitalOcean and others
• Ability to create user-friendly documents that are well laid out, readable, concise, portable and cross-platform
• Ability to write clean, concise code that is well documented using industry best practices and patterns (MVC)

For a sample of my most recent work, please check out my portfolio.

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IT Manager
Evanov Communications Inc. - Toronto, ON
Sept. 2007 - Nov. 2013

• Managed I.T. department, staff and infrastructure for all radio stations company-wide, including assisting in hiring and training new I.T. staff
• Developed tools, practices and procedures to increase efficiency and incident response times to improve service uptime
• Created standardized policies and documentation to simplify hardware rollout and software installation
• Implemented and tested backup systems and policies for broadcast and office servers
• Performed security audits of firewalls, web servers and other key systems
• Managed and supported iMediaTouch broadcast automation systems including music, commercial, billing and accounting systems
• Deployed file and application servers, workstations and laptops, as well as delegated tasks to I.T. staff when needed
• Implemented physical and virtual IP networks including VLANs and core network and voice switches
• Deployed all hardware firewalls and VPN tunnels including a fully meshed enterprise-based VPN between all radio stations in the group
• Managed all web servers, broadcast and streaming audio servers, DNS servers, Internet nameservers, Microsoft Exchange email servers and email gateways
• Managed user accounts, groups, organizational units and security policies using Active Directory, as well as delegate these tasks to I.T. staff when needed
• Implemented hardware virtualization in key areas, saving the company in hardware, software and licensing costs
• Developed custom desktop and web-based software solutions such as audio logging systems and now playing/recently played applications
• Deployed IP-based digital phone systems including fax and voicemail servers
• Provided 24/7 on-call support for radio broadcast staff during off-peak hours through telephone and e-mail, and provided issue escalation support for other on-call staff when needed
• Travelled on-site to radio stations in the company for installations and emergencies when required

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Quality Assurance Manager
OMT Technologies Inc. - Winnipeg, MB
Apr. 2004 - Sept. 2007

• Created and documented quality assurance testing procedures for more than 15 software products
• Responsible for the security, documentation, packaging and distribution of more than 15 software products
• Worked with software development teams to test and report software issues for resolution
• Worked with sales teams to develop and integrate software features for new and existing customers
• Worked with support teams in deploying reliable broadcast systems with minimal setup
• Created a digital distribution system for technical manuals in several forms, including a web based online help system with full software release history
• Created a custom desktop application used to assist customers in getting help with their products in several ways, including an integrated hardware and software knowledge base and customer support forum
• Created custom software installers with Internet patch update capabilities and an automatic hardware system check for software requirements
• Managed a Beta software release network for qualified customers to assist in finding and resolving software issues before general release

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Support and Training Specialist
OMT Technologies Inc. - Winnipeg, MB
Sept. 1999 - Apr. 2004

• Travelled to over 100 radio stations across North America installing and training on iMediaTouch radio broadcast systems
• Designed, assembled, configured, tested and shipped iMediaTouch systems to customers around the world
• Support customers through e-mail and phone, as well as 24/7 on-call support
• Report software issues to the development teams and work with sales to satisfy customer expectations

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Skills

Programming

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Software

• Extensive knowledge of desktop operating systems including Windows NT/2000/XP/Vista/7/8/10, Mac OS X and Ubuntu Linux
• Extensive knowledge of server operating systems including Microsoft Windows NT Server, Windows 2000 Server, Windows Server 2003, Windows Server 2008, Mac OS X Server, CentOS Linux, RedHat Enterprise Linux, SUSE Linux and Fedora Core Linux
• Extensive knowledge of virtualization platforms such as VMware ESXi Server, VMware Fusion, Parallels Desktop, Sun VirtualBox and Proxmox VE
• Experience with software based firewalls from pfSense
• Experience with various business products such as Microsoft Office/Visio/Project, Microsoft Exchange Server 2003/2007/2010
• Experience with network and hardware monitoring tools such as Paessler PRTG Network Monitor, Zabbix, Nagios and LibreNMS
• Experience with Asterisk-based software VoIP servers, SIP gateways and elastic SIP trunk providers

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Hardware

• Install and troubleshoot issues with generic personal computer parts including desktop and server cases, mainboards, processors, memory, hard disks, video cards, interface adapters and other computer peripherals
• Setup, configuration and support of tier one based servers from vendors such as Dell (PowerEdge), HP/Compaq (Proliant DL/ML), IBM (XServe) as well as experience in building and configuring custom servers from individual hardware components
• Networking equipment from vendors such as Cisco (Catalyst series switches and routers), Juniper (NetScreen and SSG series firewall & VPN routers) and consumer based products from vendors such as Linksys, Netgear, Asus and D-Link
• Deployment, setup, repair, installation and troubleshooting of laptops from all major vendors
• Setup, maintenance, configuration and troubleshooting of IP/POTS-based phone systems from Avaya (IP Office)
• Experience with network attached storage devices from Netgear, Synology and Drobo
• Experience with surveillance, DVR and IP camera monitoring systems
• Audio, video, coaxial, electrical and network cabling and terminating experience

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Integration

• Experience with managing Microsoft Office 365
• Experience with the use of Google products and services:
  • Integrated products to centralize ad operations to increase sales and business performance with management and reporting
  • Account setup and integration with existing infrastructure (sites, email, documents, reports)
  • Training with more than 20 staff on product usage
  • General support to resolve issues and questions
  • Knowledge of products and services include:
    • Analytics: Setup and management of profiles for websites that require analysis and generating analytics code for integration into websites
    • Ad Manager/AdSense: enabled sales team to manage campaigns and increase revenue
    • Apps for Business (e.g.: Mail, Drive, Calendars, Sites): Configuring domains on Google servers to integrate email, documents, and calendar for event management to centralize business operations in one product
    • Webmaster Tools: Provided web managers with diagnostic and performance tools to comply with W3C web standards

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Other

• Managing Linux-based Apache and Nginx web server software running high traffic websites
• Knowledge of the domain name system (DNS) including managing domains and name servers for enterprise as well as personal domains
• Extensive knowledge and experience with the TCP/IP protocol with respect to personal computer and audio related products, including the configuration and setup of enterprise VPN networks
• Technical documentation of processes and procedures for software, help documentation, quality assurance and other I.T. related topics (samples available upon request)

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References

References are available upon request.

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